1. Introduction

Welcome to the Kaff Service Centre Privacy Policy page. At Kaff Service Centre, your privacy is not just a legal obligation — it is a core value we uphold every day. As a leading kitchen appliance repair provider in Mumbai, Thane, Navi Mumbai, and across India, we interact with thousands of customers each year. This policy explains exactly what data we collect, why we collect it, how it is used, and how you can exercise your rights over that data.

By using our website or booking a repair service with us, you agree to the terms described in this Kaff Service Centre Privacy Policy. We encourage you to read it carefully and contact us if you have any questions.

2. Information We Collect

When you interact with Kaff Service Centre — whether through our website, phone, or in-person service — we may collect the following types of information:

• Personal Identification: Full name, email address, phone number, and residential/office address.
• Appliance Details: Brand, model, nature of fault, and service history of your appliance.
• Booking Information: Preferred service date, time slot, and location for technician visit.
• Payment Details: Transaction references (we do not store full card or banking details).
• Technical Data: IP address, browser type, device information, and pages visited on our website.
• Feedback & Reviews: Ratings and comments you voluntarily submit after service completion.

3. How We Use Your Information

The Kaff Service Centre team uses your data strictly for the purposes outlined below. We do not sell, rent, or trade your information to third parties for their marketing purposes.

• To schedule and complete your appliance repair or maintenance service.
• To confirm bookings, send technician arrival updates, and follow up after service.
• To generate invoices, service reports, and warranty documentation.
• To improve our website experience, service quality, and technician training.
• To send relevant service reminders, offers, and updates (with your consent).
• To comply with legal, regulatory, and tax obligations in India.

4. Cookies & Website Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyse traffic patterns, and personalise content. You can control or disable cookies through your browser settings at any time, though this may affect certain features of the website.

We use Google Analytics and similar tools to understand how visitors interact with our site. This data is aggregated and anonymised — it does not identify you personally.

5. Data Sharing & Third Parties

Kaff Service Centre may share your data with trusted third-party partners only when necessary to deliver our services. These include:

• Technician Teams: Your address and appliance details are shared with the assigned field technician for your service visit.
• Payment Gateways: For processing online payments securely (e.g., Razorpay, Paytm).
• Communication Platforms: SMS, WhatsApp, or email tools used to send booking confirmations.
• Legal Authorities: If required by law, court order, or government regulation in India.

All third-party partners are required to handle your information responsibly and in compliance with applicable data protection laws.

6. Data Security

We take the security of your personal information very seriously at Kaff Service Centre. We implement industry-standard technical and organisational measures including SSL encryption, secure servers, and restricted access protocols to protect your data from unauthorised access, alteration, or disclosure.

While we strive to protect your information, please be aware that no method of internet transmission is 100% secure. We encourage you to use strong passwords and secure internet connections when accessing our services online.

7. Your Rights

As a valued customer of Kaff Service Centre, you have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to update or correct inaccurate data.
• Deletion: Request erasure of your data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Portability: Receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at 7045377353 or our toll-free number 18002671544.

8. Children's Privacy

Kaff Service Centre's website and services are not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will take appropriate steps to delete that information.

9. Changes to This Policy

We may update this Kaff Service Centre Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. The revised policy will be published on this page with an updated date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please do not hesitate to reach out to the Kaff Service Centre team: